SVECONNECT is committed to protecting your privacy in accordance with applicable law. That is why we have adopted this Privacy Notice in regards to all SVECONNECT video, phone, Internet and similar services (the “Services”). This Privacy Notice statement describes our collection, use, disclosure and retention of information about you and others who use the Services (“Users”), how you may review and correct errors to that information, and enforcement of your rights regarding personal information.

COLLECTION OF SUBSCRIBER INFORMATION

Information about our subscribers is collected as necessary in order to provide the Services and to detect unauthorized reception or use of the Services. In order to provide reliable, high quality service to you, we keep regular business records containing information that you provide such as your name, address, email address, telephone number, identifying information, financial information and other similar information. We collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, and the Service options you have chosen. In addition, we may combine information we collect as a part of our regular business records with personally identifiable information obtained from third parties for the purpose of creating an enhanced database to use in marketing and other activities. We may maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires. When you use interactive or other transactional television Services (i.e., pay-per-view), our system automatically collects information on your use of such Services, including the programs you view or order. We use this information to:

  • Install, operate and maintain the Services
  • Confirm you are receiving the level(s) of Service requested and are properly billed
  • Identify you when changes are made to your account
  • Inform you of new products or services that may be of interest to you
  • Detect unauthorized reception of the Service
  • Determine whether applicable policies and terms of service are being violated
  • Configure Service-related devices
  • Comply with the law
  • As otherwise necessary, provide the Services or otherwise conduct business related to the Services

Except as otherwise provided in this Privacy Notice, SVECONNECT’s Acceptable Use Policy, and the applicable Terms and Conditions, SVECONNECT does not assume any responsibility, control, oversight, ownership or other interest in the email messages, websites, specific Internet usage history, voicemail, content or other electronic data of its Users; provided that SVECONNECT is permitted to use such information as necessary for SVECONNECT to bill Users and to provide the Services. Even if such electronic information is stored in, contained on, or transmitted over property, equipment or facilities of SVECONNECT, SVECONNECT shall not have any responsibility, control, oversight, ownership, or other interest in such information; provided that SVECONNECT may delete such information as provided in the Terms and Conditions that are applicable to the Services. Users are and shall remain solely responsible for such electronic information.

INTERNET AND PHONE PRIVACY

SVECONNECT does not use, share, or sell a User’s email messages, website browsing, specific Internet usage history, voicemail, or other electronic data generated from a User’s Internet and phone Service. SVECONNECT does not control or monitor a User’s actions with respect to such User’s Internet and phone activities, but SVECONNECT may control or monitor certain information related to its Internet and phone Services in order to provide, support, optimize such Services, comply with the law, and meet its obligations with respect to such Services.

DISCLOSURE OF INFORMATION

Personally identifiable information will only be disclosed for legitimate business activities related to the Services including, for example:

  • Billing and collections
  • Administration
  • Surveys
  • Marketing
  • Maintenance
  • Fraud prevention
  • Comply with the law

In addition, personally identifiable information about you will sometimes be disclosed to others (such as our employees, contractors, and agents for our internal business purposes) as well as outside auditors, professional advisors, service providers, potential business partners, regulators, and franchise authorities with or without your written consent if necessary to render the Services or to conduct a legitimate business activity related to the Services.

Although we make every reasonable effort to preserve your privacy as described, we cooperate with law enforcement, including without limitation under subpoena, court order, or search warrant. In such event, we will take reasonable steps to notify you before we respond if we are permitted to do so by law. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations or to enforce our rights in court or elsewhere.

We reserve the right to include usage information in aggregate formats, such as ratings surveys and other statistical reports, so long as such information does not personally identify you, your particular viewing habits, or the nature of any transaction you have made using the Services.

SECURITY

We take reasonable security precautions to protect your personally identifiable information that we collect when you use the Services from unauthorized access, use, and disclosure. For example, we store billing records on computers in a controlled and secure environment. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.

MARKETING SERVICES

From time to time, your name and address might be disclosed for mailing lists in connection with the promotion of SVECONNECT products and services and other legitimate business activities, subject to the CPNI policies discussed below. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us in person, in writing, or by telephone at (423)837-8605.

RETENTION OF INFORMATION

SVECONNECT’s maintenance of personally identifiable information collected during the time you are a subscriber will be in accordance with SVECONNECT’s Document Retention Policy. We generally will destroy the information consistent with the requirements of applicable law or SVECONNECT’s Document Retention Policy, if the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, reporting, or other legitimate business activities.

RIGHT TO REVIEW AND CORRECT INFORMATION

Upon reasonable notice and during regular business hours, you may examine and copy (at your cost) any information we create relating to you at SVECONNECT’s headquarters located At 512 South Cedar Avenue, South Pittsburg, TN 37380. If you wish to inspect those records, please contact us by mail at the above address or by telephone at 837-8605, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours. You will only be permitted to examine records that contain information about you and no one else.

SPECIAL NOTICE CONCERNING CUSTOMER PROPRIETARY NETWORK INFORMATION

In addition to the provisions of this Privacy Notice, Federal law protects your privacy rights as a customer of SVECONNECT’s phone Services. These rights are in addition to the existing safeguards that SVECONNECT already has in place to protect your privacy rights. The Federal Communications Commission (FCC) requires SVECONNECT to notify you of your right to restrict the use of your Customer Proprietary Network Information (CPNI).

What is CPNI? Customer Proprietary Network Information (CPNI) is personally identifiable information that a telecommunications carrier collects when providing phone services to a customer. CPNI typically consists of telephone numbers you have called, call duration and timing of those calls, as well as call frequency and any call management services you use.

Permitted Use of CPNI by a Telephone Company Without Your Permission - SVECONNECT may use CPNI for certain purposes without your permission, including marketing. SVECONNECT may also use CPNI to respond to your inquiry regarding Services you currently use or related services offered. In addition, we may use CPNI in connection with repair and maintenance services, billing and collection, to protect our property and to prevent fraud.

Additional Information Regarding Your CPNI Rights - You have the right to deny or withdraw access to CPNI at any time or to instruct us to disclose CPNI to unaffiliated third parties by written request. Any approval or denial for the use of CPNI is valid until you affirmatively revoke or limit such approval or denial. A denial of your approval will not affect the Services to which you subscribe.

SVECONNECT reserves the right to modify this Privacy Notice at any time. We will notify you of any material changes via written, electronic, or other means permitted by law. If you find the changes unacceptable, you have the right to cancel the Services. If you continue to use the Services after receiving notice of such changes, we will consider that as your acceptance of the changes.

 

August 2018